Want to see where a person lives, or where the meeting you have with an organisation is?

Well now you can – Tactile CRM allows you to easily find places in Google Maps – all you need to do is click the handy ‘map’ link next to an address and we’ll link you straight through to Google Maps so you can see the location, what’s nearby and get directions.

Google Maps integration was another customer requested feature we decided to implement as it was an obvious extension to the information Tactile CRM holds. Remeber, all you need to do is visit our feedback forums to suggest a feature you’d like to see.

A big score for Vodafone and Twitter to have UK SMS back again. I wonder how many Twitter users will switch to Vodafone. It’s a great feature – we have Twitter integration with Resolve RM and being able to receive SMS updates for free when a customer sends in a request is useful. If you use Resolve RM and Vodafone the feature is back again!

This week I’m heading off to the SXSWi conference as part of a group of 35 of the UK’s leading SMEs from the digital industry.

I’ll be in Austin, Texas on the Digital Mission from 12-18 March 2009 so if you would like to catch up with me to discuss Tactile CRM, Spend Meter, or our latest product Resolve RM (or anything else for that matter!), drop me an email to jake [at] omelett dot es and I’ll sort something out.

It’s part of a UKTI trade mission and is designed to help UK companies better equip themselves for business in the States (I have already been on one previously to NYC that was incredible useful and we’re delighted to have been accepted on the second of these this year).

Photo Credit: Eschipul

What’s Resolve RM I hear you say! And you’d be right to ask as we’ve kept it under the radar for a while.

Resolve RM is the third product we have launched (alongside Tactile CRM and Spend Meter) and is designed to help small businesses manage customer complaints/requests. It integrates seamlessly with Tactile CRM and it’s the first step towards a simple VRM (vendor relationship management) tool.

Check out the screenshot below, and drop us an email if you’d like to join the beta.

I’m really please to announce that Tactile CRM has been selected to represent UK web innovation abroad on the UKTI sponsored Web Mission.

We will be spending an intensive week in San Francisco networking, arranging meetings and attending the expo. If you’d like to meet up whilst we’re there get in touch and we’ll try and fit something in!

I’ll be in San Fransisco from 28 March to 3 April 2009 so if you would like to catch up with me to discuss Tactile CRM, Spend Meter, or our latest product Resolve RM (or anything else for that matter!), drop me an email to jake [at] omelett dot es and I’ll sort something out.

It’s part of a UKTI trade mission and is designed to help UK companies focusing on enterprise applications better equip themselves for business in the States (I have already been on one previously to NYC that was incredible useful and I’m off to SXSW too) we’re delighted to have been accepted on the Web Mission and we hope you’ll see the benefits of it in the coming months.

Photo Credit: Benjamin Rossen.