Comments on: The nightmare that is O2 and the iPhone 3G http://omelett.es/journal/2008/07/the-nightmare-that-is-o2-and-the-iphone-3g/ The journal of team omelett.es Tue, 22 Sep 2009 15:52:17 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: simon http://omelett.es/journal/2008/07/the-nightmare-that-is-o2-and-the-iphone-3g/comment-page-1/#comment-462 simon Tue, 07 Apr 2009 17:07:31 +0000 http://www.senokian.com/barking/?p=156#comment-462 I too have had a terrible experience with O2's customer service My experience is that they only get back to web (email) inquiries about 50% of the time. And then it's frequently with an inadequate response - particularly when it comes to billing queries. I like the IPhone but I am absolutely gutted to be tied in to O2 who don't seem to have any incentive to provide a good service since so many people want the phone and are committed to 18 month contracts. A further comment on the data roaming front: When you're overseas O2 send a text to inform you of the charge for data (per MB) and also as a reminder to use the phone's usage monitor to remain updated wrt bandwidth used to date. I returned from Europe recently to a surprise bill of GBP90 for roaming even though the monitor showed just GBP10 worth of use. I was eventually informed by customer service (several contact attempts later) that the monitor is not always up to date. Useful advice then! I'm not happy and will be contacting regulators. Simon I too have had a terrible experience with O2′s customer service

My experience is that they only get back to web (email) inquiries about 50% of the time. And then it’s frequently with an inadequate response – particularly when it comes to billing queries.

I like the IPhone but I am absolutely gutted to be tied in to O2 who don’t seem to have any incentive to provide a good service since so many people want the phone and are committed to 18 month contracts.

A further comment on the data roaming front: When you’re overseas O2 send a text to inform you of the charge for data (per MB) and also as a reminder to use the phone’s usage monitor to remain updated wrt bandwidth used to date. I returned from Europe recently to a surprise bill of GBP90 for roaming even though the monitor showed just GBP10 worth of use. I was eventually informed by customer service (several contact attempts later) that the monitor is not always up to date. Useful advice then!

I’m not happy and will be contacting regulators.

Simon

]]> By: Fabian http://omelett.es/journal/2008/07/the-nightmare-that-is-o2-and-the-iphone-3g/comment-page-1/#comment-461 Fabian Fri, 11 Jul 2008 18:20:20 +0000 http://www.senokian.com/barking/?p=156#comment-461 If I were you I would not bother switching to O2. Mainly because I am having the same problems over and over. Their costumer service and services are frustrating and disorganised. As you said: It is just not worth the hassle. This just come to show you how they work. Would you trust your business to such incompetent network? I would go back to Orange. That is what I am going to do... soon, because now I am stuck with them for another 8 months. They were not prepared for the iPhone and its demands and they will not be. Don't make the same mistake! If I were you I would not bother switching to O2. Mainly because I am having the same problems over and over. Their costumer service and services are frustrating and disorganised. As you said: It is just not worth the hassle. This just come to show you how they work. Would you trust your business to such incompetent network? I would go back to Orange. That is what I am going to do… soon, because now I am stuck with them for another 8 months. They were not prepared for the iPhone and its demands and they will not be. Don’t make the same mistake!

]]> By: Fabian http://omelett.es/journal/2008/07/the-nightmare-that-is-o2-and-the-iphone-3g/comment-page-1/#comment-460 Fabian Fri, 11 Jul 2008 18:19:28 +0000 http://www.senokian.com/barking/?p=156#comment-460 If I were you I would not bother switching to O2. Mainly because I am having the same problems over and over. Their costumer service and services are frustrating and disorganised. As you said: It is just not worth the hassle. This just come to show you how they work. Would you trust your business to such incompetent network? I would go back to Orange. That is what I am going to to... soon, because now I am stuck with them for another 8 months. They were not prepared for the iPhone and its demands and they will not be. Don't make the same mistake! If I were you I would not bother switching to O2. Mainly because I am having the same problems over and over. Their costumer service and services are frustrating and disorganised. As you said: It is just not worth the hassle. This just come to show you how they work. Would you trust your business to such incompetent network? I would go back to Orange. That is what I am going to to… soon, because now I am stuck with them for another 8 months. They were not prepared for the iPhone and its demands and they will not be. Don’t make the same mistake!

]]> By: coldclimate http://omelett.es/journal/2008/07/the-nightmare-that-is-o2-and-the-iphone-3g/comment-page-1/#comment-459 coldclimate Tue, 01 Jul 2008 16:54:06 +0000 http://www.senokian.com/barking/?p=156#comment-459 Vote with your feet and screw them. Thats what I did with Buffalo and their shockingly shite customer service (http://www.coldclimate.co.uk/2007/09/12/the-buffalo-saga-ends/) Vote with your feet and screw them. Thats what I did with Buffalo and their shockingly shite customer service (http://www.coldclimate.co.uk/2007/09/12/the-buffalo-saga-ends/)

]]> By: iPhone - Tips and Tricks » Blog Archive » The nightmare that is O2 and the iPhone 3G http://omelett.es/journal/2008/07/the-nightmare-that-is-o2-and-the-iphone-3g/comment-page-1/#comment-458 iPhone - Tips and Tricks » Blog Archive » The nightmare that is O2 and the iPhone 3G Tue, 01 Jul 2008 16:45:32 +0000 http://www.senokian.com/barking/?p=156#comment-458 [...] Jake Stride added an interesting post today on The nightmare that is O2 and the iPhone 3GHere’s a small readingRewind a few weeks to the announcement by Apple that the 3G iPhone is being launched on the 11th July. I patiently waited for O2 to update their website, and registered to be kept updated (nothing has been emailed to me as of the 1st … [...] [...] Jake Stride added an interesting post today on The nightmare that is O2 and the iPhone 3GHere’s a small readingRewind a few weeks to the announcement by Apple that the 3G iPhone is being launched on the 11th July. I patiently waited for O2 to update their website, and registered to be kept updated (nothing has been emailed to me as of the 1st … [...]

]]>