A Customer Service Theme
‘Customer Service’ has been on my mind for a while recently. It’s something that is important to us all and something (if I am brutally honest) that hasn’t been as great as it should have been over the last 18 months whilst I was ill.
All of this is changing, we’re building Resolve RM, a tool specifically designed to help you give great customer service, we’ve taken on a new project manager (who is helping to give me more time), and the feedback so far has been great.
I’ve also noticed that I have started writing more about customer service: the good, the bad, and the ugly.
So, drum roll please: I’ve added a new category to the blog and will be writing more about these as well as collecting other people’s experiences.
I’d love to hear your experiences and feedback, drop me an email to jake [ at ] tactilecrm . com, or catch me on Twitter.
Thanks to Joe Shlabotnik for the picture too.
